FREQUENTLY ASKED QUESTIONS
No Question Is Too Small but they will never be too big 😝😂
DO YOU GIVE FREE CLASS?
Nope.
CAN I CANCEL MY CLASS?
With 24hr notice to avoid losing your credit. Any and all cancellation reasons less than 24hr notice will result to losing your class credit as a late cancel. Any no shows will result in a late cancel and loss of class credit.
When your spot is reserved, it is my commitment to keep that spot for you and when you cancel within short notice, I am not able to fill your spot.
WHEN SHOULD I ARRIVE?
No more than 5 mins before class. Please.This gives me time to prep the studio, give space for the previous class or private session time to leave and give myself a moment to ground before the next class.
For example, if class begins at 9:30a, please arrive no earlier than 9:25a. Doors will be locked until then. If you do arrive early, wait in your car or outside.
Do not arrive late as doors will be locked and no attendees will be permitted and will result in a late cancellation.
Entrance is at the back through the white door and up the stairs. Please make sure you walk up the stairs as you will not see the class from the stairs.
WHAT ABOUT BEGINNERS?
The group classes are athletic and faster pace in style. If you are brand new to Pilates and working on the reformer, I would highly recommend taking the introductory offer for all new students ($250 for 3 sessions) and that way, we go over all the basics, modifications, common exercises you will see in classes and how to use the reformer.
That being said, you are welcomed to attend to a group class. Like anything new, it will be challenging, awkward and uncomfortable. I will do my best to catch you up with where the class is. I am firm as a teacher and that is to ensure safety and proper mechanics and form.
CAN I BOOK A PRIVATE CLASS?
Yes! Email me at chrisen@live.ca and I will book you in.
DO I NEED TO SIGN UP IN ADVANCED?
Yes, all classes are pre-registered. No walk-in’s available
WHAT SHOULD I WEAR?
Comfortable clean workout clothes. Please be sure to be cleaned and arrived showered for courtesy for the class. Let’s be honest, no one wants to practice next to a smelly person or worse, be the smelly person.
DO YOU OFFER STAG & DOE DONATIONS?
If you are a current pass holder at the studio, I will be happy to help support your event to say thank you for your support at the studio! If you are not a current student and paying pass holder at the studio, I will not offer any stag & doe donations.
DO CLASS PASSES EXPIRE?
Yes, all class passes expire. It is stated in each section for every class package on the studio rates page as well as an email when you make your purchase. Each package has a reasonable amount of time to use your class packages up. I encourage you to attend at least once a week to maintain the progress of what you are doing every week. It is your responsibility to ensure you use all your classes prior to when they expire. In the event that you move away or can no longer attend classes, you are welcomed to offer the classes to another person--the studio is not responsible for looking for someone to take over your passes.
CAN I GET A REFUND FOR EXPIRED PASSES?
No, that is not how expiry works. Once a class package expires, they are no longer valid and you do not get a refund for not using your class passes on time. There are no refunds for any packages minus the cooling period of 10 days as per the consumer protection act of Ontario. If you cannot use your passes, you can gift those passes to a friend or family member (minus the 30 Day Passes as those are non-transferable).